Emails and notifications ClubEzy sends
Everything here is sent automatically. A club never writes these; ClubEzy sends them when something happens. This page is the answer to “what will my members get?”
What a club can change
Section titled “What a club can change”Very little of the wording, deliberately, so members always recognise a ClubEzy email. What does come from your settings:
- Your club’s name and short name appear in subjects and bodies (Settings → Organisation → Profile).
- Your contact email (Settings → Organisation → Contact) is the reply-to on registration and announcement emails, so replies reach the club, not ClubEzy.
- Your bank details (Settings → Organisation → Bank Details) are printed on every order email.
- The reason you give when declining a registration is included in that email.
- Your acceptance message (Settings → Organisation → Emails) replaces the standard closing sentence in the email a member receives when their registration is accepted. Plain text only; blank lines become paragraphs.
Emails to members and applicants
Section titled “Emails to members and applicants”| When | Who gets it | Subject |
|---|---|---|
| Someone registers through your form without a ClubEzy account | The applicant, or the parent for a child | Set up your ClubEzy account - {club} |
| You accept a registration, or an invitee accepts | The applicant and the parent | Your registration with {club} (to a parent: {child}’s registration with {club}), with your custom acceptance message if set |
| You decline a registration, or release a trialist | Same | Your registration with {club}, with your reason |
| You withdraw an offer | Same | Your registration with {club} |
| You invite a registration (offer) | The applicant, or the parent for a child | You’re invited to join {club} on Clubezy (to a parent: {child} is invited to join {club} on Clubezy) |
| You add or import a member, or invite from the app | The invitee | You’re invited to join {season} |
| You retain a player into next season | The player, or the parent | You’re invited back for {season} (to a parent: {player} is invited back for {season}) |
| A parent is invited to link to a child | The parent | You’ve been invited to be a parent/guardian on ClubEzy |
| An announcement is posted | Every member of the season, unless they have muted the club | You have unread Announcements on ClubEzy. The email says to open the app; it does not contain the announcement. |
| A member places a gear order | The member | Your order information for {order} with {club} on ClubEzy. with the items and your bank details |
| A member places a gear order | Your club’s contact email | A new order received for {club} on ClubEzy. |
| A staff member emails themselves a report | That staff member | Your requested {report} data from ClubEzy, with the CSV attached |
An applicant who declines an offer themselves gets no email. Someone who registers while already signed in gets no email either; their registration simply appears in the app.
Account emails
Section titled “Account emails”| When | Subject |
|---|---|
| An account is created | Welcome to ClubEzy! |
| Email verification is needed | Verify Your Email - ClubEzy |
| A password reset or set-password link is requested | Reset Your Password |
| A reset is requested for an address that moved from the old ClubEzy | Your ClubEzy sign-in address has changed |
| A member changes their email address | Verify your new ClubEzy email to the new address, and Your ClubEzy email change request to the old one |
Push notifications
Section titled “Push notifications”Sent to the ClubEzy app on the member’s phone (and the installed web app). Members choose what they receive per club under Settings → Notifications.
| When | Who | Notification | Member toggle |
|---|---|---|---|
| A new chat message | Everyone in the chat except the sender | The chat’s name, and the message | Chat Messages, or the chat’s own Notifications switch |
| An announcement is posted | Every member of the season | New Announcement, with the first line | Announcements |
| An event is created | Everyone invited to it | New Event: {name} on {date} | none today |
| An event is about to start | Everyone invited | Event Starting Soon: {name} starts soon at {location} | none today |
| An event is about to start and a member has not answered their RSVP | Only those members | Attendance Required: please mark your attendance for {name} | none today |
Push notifications need the app installed with notifications allowed. Members using ClubEzy only in a browser tab receive emails but not push.
In the app, without a push
Section titled “In the app, without a push”The Activity feed on Home, and team chats, also record things as they happen: a file shared with the team, a new or changed event, fixtures imported, members joining a team, an official match report published. These are visible in the app and do not send emails.