Sign-in problems
Who this is for: anyone who cannot get into ClubEzy.
Forgot your password
Section titled “Forgot your password”Tap Forgot password on the sign-in screen, enter your email and follow the link in the email you receive. The link opens a short page to choose a new password.
“Your ClubEzy account has been migrated to our new system”
Section titled ““Your ClubEzy account has been migrated to our new system””If your club used ClubEzy before 2026, your account came across but your old password did not. When you try to sign in you will see this notice with a Send password setup email button. Tap it, then follow “Check your inbox”: the email contains a link to set a new password. After that, sign in as normal.
“Invalid email or password”
Section titled ““Invalid email or password””Check the address first. Many people have more than one email, and the hint under the message says it: Signed up with a different email? Try that address, or use Forgot password.
If you used a different address on the old ClubEzy, you may receive an email titled “Your ClubEzy sign-in address has changed” telling you which address to use now.
“Not verified yet”
Section titled ““Not verified yet””Accounts created without an invitation have to verify their email. Open the newest email from ClubEzy and tap the link, then return to the app and tap Try again. You can ask for another email once a minute.
“This invitation is for a different email address”
Section titled ““This invitation is for a different email address””You are signed in as one address and the invitation was sent to another. Tap Sign out, then sign in (or create an account) with the invited address. The invitation continues on its own.
“Invitation unavailable”
Section titled ““Invitation unavailable””The link has been used, has expired after 30 days, or was cancelled. Ask your club to send a new one.
Still stuck
Section titled “Still stuck”Use Help & support in the app to chat with ClubEzy, or ask your club administrator to check the email address they have for you.